Return, Refund and Cancellation Policy
We issue replacements for damage of products during transit within 24 to 48 hours of the original purchase of the product provided the damaged product is return shipped by you intact to an address requested by us. A replacement will ONLY be provided. A refund can ONLY be issued in case of unavailability of the same product.
The placed orders cannot be cancelled or exchanged for another product. If a particular item in your entire order cannot be processed by us, the item can be replaced for an equivalent value or an additional value item considering the additional price can be paid, or a refund only for that particular item will be provided. The refund processing timeline would be 5 to 7 working days considering the type of transaction.
Please send the returns via reputed courier services and email us the courier receipt within 2 business days after the product is reported to be defective. If the product is not shipped back within 2 business days, refund/exchange will not be accepted.
We recommend contacting us for assistance if you experience any issues receiving our products.
- There might be slight variations in the colour tone of the actual product with respect to the images on the website as these are digital photography and depends on the monitor settings of each device. Though please be 110% assured that all pics are taken by Maaya Creations authentically under natural light. You should exactly get what you see. We also upload sufficient feedbacks of customers, jewellery received images from customers and videos on our social media channels for your perusal.
- If the jewellery’s physical look & feel doesn’t suit your liking.
- If the jewel is too heavy to wear or looks big.
- If the size of the jewel is not what you expected.
- Earring stems are bent purposefully on some cases – to avoid breakage which is not considered as a Transit Damage.
- Under rare circumstances, the jewellery beads or stones may have fallen during transit. Such things which can be easily fixed with fabric glue and will not be exchanged or refunded.
- Bangles size chart is always available on every bangle product page. Please measure your size before you make a purchase if you are unsure of the size. We do not provide exchanges/refunds for wrong size orders placed
- Back ropes provided free of cost during the purchase is provided as a gesture and will not be replaced as a separate parcel in case found broken upon receiving. Importantly they can be shipped extra as a gesture on your next order as an alternative solution.
- We unfortunately do not have an exchange policy for international customers but we ship across all over countries and are extremely responsible with packaging and has feedbacks on our social media to vouch for the same. We do try to cater for alternative solutions to rectify the problem if any as well and will differ time to time based on the situations.